Where can I receive my order?
It can be sent to an address selected by you (home, work, etc. - never a PO Box) or to a loft store of your choice.
How long will my order take to arrive?
Delivery times depend on the type of delivery selected. Store deliveries take 2 to 3 working days.
How much do I pay for delivery service?
Standard delivery – 3.95 EUR. (FREE for orders over 30 EUR)
Can I track my order?
Yes, in the "my orders" section in "my account" you can see the status of your order. If you are not registered, click on the "Order Information" link in the confirmation email sent to you to see the status of your order.
What is the store delivery process?
If you have chosen store delivery, we will send you a text message when your order is ready (you will have 15 days to collect it). It is necessary to show the order number.
How do I return an item?
In store: The easiest way to return an item is by taking it to one of our loft stores.
Items must be in their original condition and you will be required to present the corresponding receipt. Underwear items cannot be returned.
Please note that it is always necessary to have received the merchandise prior to requesting a refund.
How long do I have to return an item?
All returns must be made within 5 days of the e-mail confirming shipment. This is in addition to your right to return an item within 14 days from the date of receiving the order.
How will I receive my refund?
Once the return has been approved, you will receive your refund via the same means used to make your purchase.
When will I receive my refund?
Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days.
Remember that payments to your credit card always depend on your bank/building society.
What should I do if the refund amount is incorrect?
Contact our customer service, and we will solve the problem as quickly as possible.